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Armstrong’s Zoom internet plans don’t quite deliver the speeds you’d expect for the price, but the service is still worth a look.

David is from and currently resides in the Charlotte area with his wife, son and two cats. The cable internet scene is dominated by a few big names — Xfinity , Spectrum , Cox , Mediacom and maybe a couple others — but there are countless smaller regional and rural providers that fill in the gaps where the big providers don’t go.

Armstrong is one such provider, family owned and locally operated out of Butler, Pennsylvania since For the most part, regional providers are priced a bit higher and have fewer options or special offers.

Think of what you get at a mom-and-pop shop versus a big box store, and that’s largely the case with Armstrong and its Zoom internet brand. Prices tend to be a little higher and speed tiers are somewhat slower than comparable cable internet plans even more so compared to fiber internet , but Armstrong will probably still be your best bet if DSL or satellite are the only other internet options in your area.

There seems to be a common sentiment that high pricing among internet service providers, particularly cable ISPs, is the result of monopolizing a service area and then jacking the prices up simply because they can. While that may be the case for some, I don’t get that impression with Armstrong. Yes, pricing is a bit high relative to big cable, but it’s still reasonable and there aren’t any steep price increases like those you see with Astound or even Xfinity.

Furthermore, Armstrong doesn’t exploit the common ways to get more money from customers, like trap pricing and high equipment or installation fees though going over your data allowance can be costly — more on that later. In short, don’t let the sticker price immediately turn you away from Armstrong, because there’s a lot to like about the service. That said, there are also a few things you’ll want to be aware of before signing up. I’ve broken down everything you need to know below, including service areas, plan details and how the provider compares to other possible internet options near you.

Armstrong has the greatest availability in western Pennsylvania, particularly in and around its home city of Butler, but service also reaches select areas within Pittsburgh and surrounding suburbs, including Mount Pleasant, Stockdale and Cranberry Township. Coverage extends across the Ohio border, and those in Youngstown and areas southwest of Cleveland, such as Medina and Ashland, are likely to be served by Armstrong internet as well. You may also find Armstrong internet in a small pocket along the Maryland-Pennsylvania border northeast of Baltimore or within a tiny sliver in Kentucky where the commonwealth meets West Virginia and Ohio.

In nearly all service areas, Armstrong uses a cable internet network , that is, one that sends internet service via coaxial cables. There are some advantages to cable internet, such as widespread availability and fast download speeds. Common drawbacks to cable include slow upload speeds and network congestion, which can lead to slower download speeds during peak usage times.

This is also why some cable providers, including Armstrong, may enforce data caps. Fiber internet overcomes many of cable’s shortcomings, and Armstrong does have a small but growing fiber network.

Those in Medina, Ohio and Butler, Pennsylvania will have the best chance at fiber service but, again, most households within Armstrong service areas will have a cable internet connection. If Armstrong is available in your area, you’ll have a few Zoom internet options. I’ve listed the most common plans and speeds below, but you may find the speeds and pricing to vary slightly depending on your location.

So about that pricing. Cost per Mbps is a good measure of a plan’s value because it gives you an idea of how much speed you’re getting for the money. Zoom Express has a cost per Mbps of over a dollar, which isn’t uncommon for a low-speed, cheap internet plan, but you’ll get more value from higher-tiered plans. The standard Zoom plan has a starting cost per Mbps of around 36 cents, which isn’t terrible, but comparable plans from cable providers like Spectrum and Mediacom are priced lower.

With Armstrong, you’d need to pay a bit more for a slower Mbps plan. Zoom II and Zoom Extreme offer a bit more value with a starting cost per Mbps of 23 and 18 cents, respectively, but that’s still a bit high for cable internet.

Cost per Mbps on the fastest plans from Mediacom, Spectrum, Xfinity and Suddenlink all start at under a dime. Armstrong largely operates in areas that could be considered as suburban or even rural, where high speed connections may not be the most accessible.

You’re likely to get more speed and value with Armstrong, not to mention a more reliable connection. Satellite internet plans from HughesNet and Viasat all come with a cost per Mbps of over a dollar, and you’d be hard-pressed to find a DSL plan with a cost per Mbps lower than 50 cents from any provider. So while Armstrong may have higher pricing than select providers around the US, it very well may offer the best value compared to what’s actually available in your area.

The good news about Zoom plans and pricing is that there isn’t much else inflating the overall cost — so long as you stay within your monthly data limit. Wi-Fi equipment is included at no extra cost with Zoom, Zoom II and Zoom Extreme, and all plans feature whole-home coverage with simple monitoring and control using the Plume HomePass app.

Plume Wi-Fi isn’t the most advanced mesh Wi-Fi system , but it’ll get the job done, especially considering that free monthly rental fee.

You also won’t have to worry about installation fees or the risk of an early termination fee as Zoom plans are contract-free. Now onto the data caps. With the exception of Zoom Extreme, all plans come with a data cap. You’ll have the lowest data allowance, GB, with Zoom Express. That may be tough to reach with max speeds of just 25Mbps, but if you do a lot of streaming, it’s certainly possible. That’s more than enough for the average home, which used an average of GB per month in If you do exceed your data limit, expect a potentially hefty fee on your next bill.

Again, going over 1TB is uncommon for most households, and there likely just isn’t enough speed and bandwidth to exceed GB in a month with Zoom Express, but you’ll want to keep an eye on your monthly data usage just the same. Before paying for extra data, you may want to just put that money toward upgrading to Zoom Extreme, which comes with unlimited data, not to mention faster speeds.

As mentioned above, Armstrong isn’t the cheapest cable internet provider, but it’s not priced drastically higher than other cable ISPs, and may even be cheaper than some leading providers, like Cox. Chances are, you won’t have the option of Armstrong or other cable internet providers, save for maybe Spectrum, which shares a few service areas with Armstrong.

Given the option of the two, my vote would go to Spectrum for its faster speed tiers, unlimited data and better overall value. If so, I’d recommend considering them first. That’s nothing against Armstrong, but you’ll get a faster, more reliable and probably cheaper connection with fiber-optic service compared to cable internet. While fiber service may be offered in your area, it’s possible that DSL is the only other wired connection available at your address.

And, just the same as fiber is preferable to cable internet, cable will be preferable to DSL in most cases. Then, there are wireless connections like satellite and 5G. If your choice comes down to Armstrong or satellite, a quick look at the plans is all it will take to realize Armstrong is the better choice by far.

On the other hand, 5G home internet service from providers like T-Mobile and Verizon may be a viable alternative. All of this is to say, don’t assume Armstrong is the only option for internet in your area. There are a variety of providers with differing, or even the same, connection types in many Armstrong service areas, so you always want to be sure to explore your internet options. Armstrong may prove to the best provider for your home, or not — it all depends on your needs and what’s available.

The two big sources of customer satisfaction data for internet service providers, American Customer Satisfaction Index and J. Power, don’t provide specific information on Armstrong, unfortunately, so it’s tough to get an overall sense of what customers think of its Zoom internet service. Customer reviews on the site give Armstrong a 1.

Of the current 10 complaints closed in the last year, most are in regard to cable television or billing issues, not necessarily internet service or performance, though there are understandably a couple of complaints related to Armstrong’s data cap policy. As for service reliability, downdetector. Of course, Armstrong doesn’t have the same customer base as, say, Xfinity or Spectrum, so the number of reported outages will be drastically lower, but I don’t see any overwhelming red flags that would indicate Armstrong internet customers frequently experience service outages.

Zoom internet speeds are average maybe even below average for a cable internet service , and pricing is a bit on the high side, so Armstrong wouldn’t be my first overall choice for internet service. That said, it wouldn’t be my last choice, either, particularly if faced with DSL or satellite as my only other internet options.

Yes, Armstrong is a bit expensive, but the speeds are serviceable for most home internet use and the free equipment and installation takes a bit of the sting off the price — just be sure to stay under that data cap. The service comes with necessary Wi-Fi equipment for whole-home coverage, built-in online security features and control and monitoring via the Plume HomePass. Armstrong does offer fiber-to-the-premises internet connections in select areas.

According to the FCC , fiber internet is currently available to around 8. The vast majority of Armstrong service areas still use a coaxial, cable internet network. We handpick the products and services we write about. If you buy through our links, we may get a commission. Reviews ethics statement How we test ISPs. Home Home Internet. David Anders. April 20, p. David Anders Senior Writer. See at Armstrong. Like Decent speeds No contracts Equipment included with most plans Local service and support.

What is Zoom internet? What is Zoom Enhanced Wi-Fi? Can I get fiber internet with Armstrong? Modernize your home with the latest news on smart home products and trends. Delivered Tuesdays and Thursdays. Edit Address Address. I live in an apartment. Introductory price. Standard price. Max speeds. Data cap. Equipment cost.


– Armstrong Cable Zoom Internet review


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Armstrong Group of Companies – Wikipedia

Apr 21,  · Zoom is the brand name of Armstrong’s internet service, similar to Kinetic by Windstream, Charter’s Spectrum or Comcast’s Xfinity. Zoom internet customers typically have four plan options starting. Armstrong outages reported in the last 24 hours. This chart shows a view of problem reports submitted in the past 24 hours compared to the typical volume of reports by time of day. It is common for some problems to be reported throughout the day. Downdetector only reports an incident when the number of problem reports is significantly higher /5(). Zoom Internet, as Armstrong calls their high speed service, is very reliable. It doesn’t matter if there is a foot of snow on the ground or a torrential downpour we never have to worry about losing our connection like we did withVerizon’s DSL service in the past. Websites load quickly and no matter what time of the day or night we are accessing the internet we never have to worry .


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